Usizy
Help Center
Dashboard
Introducing our dashboard
Analytics Lab
Introducing Analytics Lab
User insights
Active Users
Profiles
Conversations
Conversations KPIs
Experience Quality
Topics
Subtopics
Chat Center
Introducing Chat Center
Conversations
Live conversations
Archived conversations
Escalated conversations
Learning
Introducing Learning
Positive conversations
Negative conversations
Fallback conversations
Initial drop-off
Content AI
Introducing Content AI
Welcome Messages
Document Manager
Introducing Document Manager
Document list
Adding documents
Editing documents
Categories
Importing documents
Removing documents
Scheduled Documents
Publication system
Best practices
Troubleshooting
Marketing AI
Introducing Marketing AI
Marketing Notifications
Push messages
Campaigns
Account
View and Edit Profile
Working Hours
Change Password
Onboarding guide
Enable Smart Assistant
Introduction
Prerequisites
API key
HTML container and parameters
Smart Assistant Javascript
Integration examples
Configuration
Visual parameters
Configuration parameters
Behavioural parameters
Integrations
Product feed
Building your feed
Feed essential variables
Feed additional variables
Feed examples
Completed feed example
Feed with minimum requirements only
Unique product identifiers (UPIs) examples
Sales confirmations
Share your sales confirmations
Sales confirmation script
Sales integration script example
Sales confirmation API
Returns
Returns integration
Returns API integration (Recommended)
API returns integration script example
Returns CSV integration
CSV file example
Validation code examples
Sales cancellations
Cancellations integration (optional)
Cancellations integration API example
Cancellations API integration (Recommended)
Cancellations CSV integration
Content
Content integration
Users
Users integration
Third party integrations
Orders & Returns
AfterShip
ShipStation
ParcelLab
Ticketing
HubSpot
Salesforce
Zendesk
Payments & Refunds
Stripe
Adyen
Paypal
Channels
Whatsapp Messenger
Telegram
Facebook Messenger
Privacy
GDPR
Usizy & OpenAI
Consent Management
Anonymization Process
CSV file example
Please review the following file as an example:
Returns csv example.csv
← Returns CSV integration
Validation code examples →