Configuration parameters
Smart Assistant allows you to configure all technical aspects of the assistant and its functionalities.
Parameters
Below you will find a list of all the configuration parameters available for the widget:
Number of products listed
Number of products displayed in product lists.
Sentiment analysis
Analyzes user sentiment to adjust the tone, prioritize conversations, or escalate when negative emotions are detected.
Add to Cart
Enables the ability to add a product to the shopping cart (if supported by the eCommerce platform).
Add all to Cart
Enables the ability to add all listed products to the shopping cart (if supported by the eCommerce platform).
Product menu
Displays a specific menu on product pages.
Suggested questions
Enables a menu of suggested questions when handling a specific intent.
Request information before transferring
Prompts users to provide information such as name, surname, and email before transferring the conversation to a human agent.
Transfer to Agent
Enables the transfer of conversations to a human agent.
Default language
Specifies the default language enabled for the assistant.
Languages
Defines additional languages supported by the assistant.
Shop
Helps users find the nearest physical store.
Privacy acceptance
Requires users to accept privacy policies and terms of use.
Personal Shopper
Provides assistance for product searches, recommendations, product details, outfit suggestions, and more.
Size Adviser
Activates the Size Adviser module for Smart Assistant.
Orders
Displays information about order statuses.
Returns
Displays information about return statuses.
Refunds
Displays information about refund statuses.
Users
Integrates user information for personalized interactions.
Pricing updates
Enables updates to pricing information for accurate bot responses.
Stock updates
Enables updates to stock information for accurate bot responses.
Content AI
Provides intelligent content assistance based on the bot’s knowledge base.
Legal
Displays legal content, including terms and policies.
Account
Supports user account management.
Promotions and Discounts
Displays content about promotions and discounts.
Live Agent
Provides live assistance through human agents.
Ticketing
Integrates with ticketing systems for support tracking.
Feedback: Conversations
Collects user feedback on overall conversations.
Feedback: Intents
Collects user feedback on specific intents.
Multi-profile
Allows users to create and manage multiple profiles.
Multi-language
Supports enabling the assistant in multiple languages.
Multi-instance
Allows the assistant to operate in multiple service instances.
Customization
Enables customization of behavior, configuration, and appearance of the Smart Assistant.
White Label
Supports white-label branding options.
Size notification
Displays size recommendations when users access a product page.
Marketing notification
Displays call-to-action marketing messages for temporary campaigns.
Marketing
Facilitates marketing actions across different channels.
Voice
Enables voice messages within the assistant.
Reader
Enables the assistant to read messages aloud.
WhatsApp Messenger
Enables integration with WhatsApp Messenger.
Telegram
Enables integration with Telegram.
Facebook Messenger
Enables integration with Facebook Messenger.
Zendesk
Enables integration with Zendesk.
Hubspot
Enables integration with Hubspot.
Salesforce
Enables integration with Salesforce.
AfterShip
Enables integration with AfterShip.
ShipStation
Enables integration with ShipStation.
ParcelLab
Enables integration with ParcelLab.
Stripe
Enables integration with Stripe.
Adyen
Enables integration with Adyen.
PayPal
Enables integration with PayPal.