Introducing Content AI
Discover how Content AI organizes, structures, and enhances knowledge through artificial intelligence, empowering Smart Assistant with accurate and contextual information.
Content AI is the intelligent foundation that powers Smart Assistant’s knowledge, enabling it to understand, organize, and respond with precision.
Content AI is an advanced content intelligence system that collects and processes information from multiple sources, such as uploaded documents or indexed URLs. Using artificial intelligence, it extracts key concepts, relationships, and metadata, building a structured and searchable knowledge model optimized for Smart Assistant.
It combines advanced AI-driven content processing with a dynamic document management system Document Manager to ensure that every response delivered by Smart Assistant is relevant, up-to-date, and fully aligned with your brand information.
Through this technology, all the knowledge your assistant uses is structured, categorized, and continuously optimized from product documentation and FAQs to policies or support articles.
Content AI transforms static information into a living, intelligent knowledge network. Instead of relying on a single knowledge base, Content AI organizes information into interconnected categories and topics, allowing the assistant to reason, reference, and answer naturally.
This structure enables:
- Smarter understanding of questions and context
- Faster and more accurate responses
- Reduced redundancy and improved maintainability
- Continuous learning and content optimization over time
By leveraging semantic analysis, entity recognition, and hierarchical tagging, Content AI ensures that knowledge is always accessible in the most logical and useful way.
Document Manager
At the heart of Content AI lies the Document Manager, the central workspace where all content sources are managed. Through it, teams can upload, edit, and maintain the documents and URLs that form Smart Assistant’s knowledge base.
With Document Manager, you can:
- Add and categorize content: Upload documents, URLs, or text sources and assign them to topics.
- View and edit knowledge: Update or correct content at any time with version control and metadata tracking.
- Import existing libraries: Integrate external documentation or knowledge systems quickly.
- Publish updates: Push new or revised content to Smart Assistant in real time.
This tool provides full visibility and control over what the assistant knows, learns, and references, ensuring quality and consistency across all conversations.
How Content AI works
When a new document or URL is added, Content AI automatically:
- Analyzes the text to detect key entities, concepts, and relationships.
- Classifies the information into hierarchical topics and subtopics.
- Generates structured knowledge objects optimized for retrieval by the assistant.
- Indexes all content semantically, allowing the AI to understand meaning rather than relying only on keywords.
This process transforms unstructured data into organized, reusable knowledge blocks that Smart Assistant can use contextually during conversations.
Benefits for your Smart Assistant
By combining the power of AI with a structured content framework, Content AI delivers multiple advantages:
- Higher accuracy: Responses are based on precise and validated information.
- Faster updates: New content becomes available to Smart Assistant instantly after publishing.
- Contextual awareness: The assistant can interpret and relate concepts naturally.
- Scalability: Supports continuous content growth without losing structure.
- Transparency and control: Teams can track and manage every knowledge source in one place.
From documents to conversations
Every time a user interacts with Smart Assistant, Content AI acts behind the scenes, interpreting questions, identifying intent, and retrieving the most relevant information from the structured knowledge model.
This ensures that the assistant doesn’t just repeat stored text but delivers meaningful, context-aware answers adapted to each situation.
Content AI bridges the gap between static information and intelligent conversation.