Troubleshooting

By following these recommendations, you can minimize downtime and ensure a smooth workflow within Content AI .

Import Failures #

Invalid URL Error:

• Verify URL is accessible in browser
• Check URL format (include https://)
• Ensure no typos in URL

Timeout Error:

• Large documents may take longer
• Wait for full 15-minute timeout
• Check background job status manually if needed

Access Denied Error:

• Source website may block automated access
• Check for authentication requirements
• Try manual copy/paste instead

Content Not Extracted:

• Website may use JavaScript rendering
• Consider manual content creation
• Check source page structure

Publication Issues #

Publication Timeout:

• Check background job status in admin panel
• Large document sets take longer
• Maximum wait: 10 minutes before timeout

Failed Publication Job:

• Review error message in notification
• Check server logs for details
• Verify database connectivity
• Retry publication

Stuck Process:

• Refresh page to check actual status
• Check if changes actually published
• Contact administrator if persists