What is Usizy

Introduction

Usizy is a technology company founded in 2016 in Madrid, Spain, with a clear mission: to help retail and eCommerce companies grow by optimizing their most strategic processes such as assistance, support, sizing, stock, pricing, and logistics through cutting-edge SaaS solutions.

The company was created by a team of industry and technology experts and has evolved with a strong group of professionals in engineering, fashion, and product development. Our innovation and proven results have attracted leading international investment funds, confirming the strength and potential of our technology.

Smart Assistant: Our Core Product

At the center of our ecosystem is Smart Assistant, an AI-powered conversational chatbot that delivers intelligent, human-like interactions far beyond scripted dialogues.

Smart Assistant understands:

  • The products you sell
  • The customers you serve
  • The business logic and workflows unique to your brand

Integration is fast and effortless, requiring only two lines of code.

Smart Assistant uses all available data sources to answer customer questions with precision. It also connects seamlessly with other Usizy Solutions, especially Size Adviser, our industry-leading size recommendation engine.

Size Adviser: Precision in Every Recommendation

Size Adviser helps customers find their perfect fit for each product, brand, and individual user. Supporting more than 5,000 brands and available in over 25 languages, it provides accurate and personalized size guidance for all types of garments and user profiles.

By reducing size-related returns and increasing purchase confidence, Size Adviser has become one of the most trusted sizing technologies in global retail.

The Usizy Solutions Platform

Building on the success of Size Adviser and responding to our clients’ needs, we have developed a complete ecosystem called the Usizy Solutions Platform.

This platform includes several intelligent tools that improve performance across every retail area:

  • Smart Assistant – AI-powered customer interaction
  • Size Adviser – Precision size recommendations
  • Smart Pricing – Dynamic pricing optimization
  • Smart Stock – Real-time inventory intelligence
  • Smart Logistics – Predictive logistics and supply chain insights
  • Worky – Internal workflow and productivity management

Together, these products provide a 360º solution for smarter, data-driven retail operations. Each solution feeds valuable data into Smart Assistant, continuously improving its accuracy and response quality.

Impact and Performance Metrics

Our technology helps retailers improve key performance indicators, including:

  • Conversion rate (CVR)
  • Return rate due to size issues
  • Operational and support costs
  • Customer loyalty and retention
  • Average order value (AOV)
  • Average items per order and per shopper
  • Purchase decision time
  • Stock-out management (current and predictive)
  • Pricing optimization and profit margins
  • Logistics efficiency

Our Vision and Commitment

At Usizy, our goal is to deliver innovative, high-performance technology that drives real business value for our customers.

We act not only as a software provider but as a strategic partner dedicated to helping each client reach their goals through a close, collaborative, and personalized approach.

We believe in continuous improvement, long-term relationships, and measurable results, empowering retailers to build more efficient, intelligent, and profitable businesses.